Base: $19.00ph; bonus/equity: not specified; benef...
Fully remote
High school diploma or equivalent required
Microsoft office proficiency required
Ability to pass criminal background checks
The Opportunity Alliance is seeking a full-time Contact Center Call Specialist for their 211 Maine service, which provides confidential information and referral assistance for health and human services. The ideal candidate should possess strong communication skills, a high school diploma, and proficiency in Microsoft Office, with a preference for prior call center experience
Job Summary
The Opportunity Alliance seeks a Call Specialist to support 211 Maine, a free confidential information and referral service connecting individuals to essential community resources.
Employees will handle calls, texts, and emails while providing empathetic care, informed problem-solving, and accurate documentation within program standards.
The role offers comprehensive benefits including medical, dental, vision, life insurance, a 403(b) retirement match, and eligibility for Public Service Loan Forgiveness.
Matching Summary
Match Score: 85
The Opportunity Alliance is seeking a full-time Contact Center Call Specialist for their 211 Maine service, which provides confidential information and referral assistance for health and human services. The ideal candidate should possess strong communication skills, a high school diploma, and proficiency in Microsoft Office, with a preference for prior call center experience.
Salary
Base: $19.00/hour; Bonus/Equity: Not specified; Benefits: Generous PTO, 9 paid holidays, 3 floating holidays, medical/dental/vision, 403(b) match