Cross-functional delivery in fast-paced environment
Experience with digital customer care channels
This role drives execution across the Digital Customer Care ecosystem with a primary focus on chat and social media support channels
Job Summary
This role drives execution across the Digital Customer Care ecosystem with a primary focus on chat and social media support channels.
The position offers an annual salary range of $118,800.00 to $178,200.00 USD along with comprehensive benefits including medical coverage and 401(k) plans.
Candidates must thrive in a fast-moving environment where priorities evolve quickly and require strong coordination across peers without direct authority.
Matching Summary
This role drives execution across the Digital Customer Care ecosystem with a primary focus on chat and social media support channels.
Salary
Base: $118,800.00 - $178,200.00 USD Annual; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision, 401(k), Tuition reimbursement, Paid Time Off
Skills & Requirements
Must-have
5+ years project management experience
Cross-functional delivery in fast-paced environment
Experience with digital customer care channels
Strong risk and dependency management skills
Ability to lead without formal authority
Nice-to-have
Experience with Apple Business Messaging or WhatsApp
Background in consumer CX or non-voice support operations
Bias toward action and measurable outcomes
Collaborative mindset aligned to win as one culture
Key Requirements
Bachelor's degree or equivalent practical experience preferred
Minimum 5 years of project or program management experience
Office presence required minimum of 5 days per week