Trustpilot is seeking a Digital Experience Manager to enhance their customer-facing Help Centre and self-service ecosystem. The ideal candidate will possess skills in front-end development, UX design, and experience with Salesforce Experience Cloud, contributing to a seamless digital support experience
Job Summary
You will serve as the architect of Trustpilot's customer-facing Help Centre and self-service ecosystem within the Digital Customer Support team.
The role involves developing custom templates, implementing layout improvements, and running A/B tests to reduce customer friction using data-backed insights.
Trustpilot offers a competitive compensation package with 25 days holiday, paid volunteering days, and comprehensive health benefits including Headspace access.
Matching Summary
Match Score: 85
Trustpilot is seeking a Digital Experience Manager to enhance their customer-facing Help Centre and self-service ecosystem. The ideal candidate will possess skills in front-end development, UX design, and experience with Salesforce Experience Cloud, contributing to a seamless digital support experience.
Salary
Competitive compensation package + bonus; Benefits: 25 days holiday plus 5 extra days after 1 year; Not specified
Skills & Requirements
Must-have
HTML CSS JavaScript proficiency
Salesforce Experience Cloud experience
A/B testing and analytics implementation
UX design and Figma skills
AI Engine Optimization knowledge
Nice-to-have
Lightning Web Components expertise
Salesforce Knowledge platform experience
Cross-functional team leadership
Global brand guideline alignment
Self-service platform optimization
Key Requirements
Proven experience in self-service platforms or Help Centres
Proficiency in front-end development languages
Track record of running A/B tests with analytics tools