Base: $119,013 - $154,168; bonus/equity: not speci...
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10+ years it and business experience
Team management and prioritization skills
Understanding of store operations
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Sherwin-Williams is seeking a Director of Knowledge & Support to lead the strategy for field-facing knowledge and first-level support, aimed at empowering employees and enhancing sales productivity. The role involves managing teams responsible for content development and multimedia while modernizing support processes. This position requires a strong background in IT and business, along with excellent communication and leadership skills.
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Job Summary
The Director will govern the strategy for field-facing knowledge and 1st-level support to empower employees by reducing cognitive load on digital tools.
This role directs Content Development, Multimedia Development, and Store Computer Operations teams to modernize processes and maintain high satisfaction metrics.
Sherwin-Williams offers a comprehensive benefits package including retirement, health care, and opportunities for career growth and community connection.
Matching Summary
Match Score: 75
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Sherwin-Williams is seeking a Director of Knowledge & Support to lead the strategy for field-facing knowledge and first-level support, aimed at empowering employees and enhancing sales productivity. The role involves managing teams responsible for content development and multimedia while modernizing support processes. This position requires a strong background in IT and business, along with excellent communication and leadership skills.
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Salary
Base: $119,013 - $154,168; Bonus/Equity: Not specified; Benefits: Comprehensive health, retirement, and well-being programs included
Skills & Requirements
Must-have
10+ years IT and business experience
Team management and prioritization skills
Understanding of store operations
ServiceNow and ITSM platform proficiency
SDLC and software development lifecycle knowledge
Nice-to-have
Videography and post-production experience
Web design and HTML/CSS skills
Adobe Creative Suite familiarity
Project management certification or experience
Experience with AI tool integration
Key Requirements
Bachelor's Degree required
10+ years of relevant IT or business experience
Proven experience managing teams and directing work efforts
Strong written and verbal communication skills
Demonstrated ability to translate technical information for non-technical users