Act as the primary escalation point for complex or high-impact tickets handled by Customer Service Specialists, vendor partners, and Community Managers
Job Summary
Act as the primary escalation point for complex or high-impact tickets handled by Customer Service Specialists, vendor partners, and Community Managers.
Partnering with Engineering and Product teams to drive timely, high-quality resolutions and taking end-to-end ownership of escalated issues.
Join Canva's Specialist Operations Group, the operational heartbeat of User Voice, with a mission of “Every user empowered, every voice heard”.
Matching Summary
Act as the primary escalation point for complex or high-impact tickets handled by Customer Service Specialists, vendor partners, and Community Managers.