Poland - Senior Application Support Engineer (experiences)
Tripadvisor
Krakow, Poland
Competitive base salary; annual bonuses available;...
On-site with flexibility for remote work
5+ years technical support experience
Web or api services expertise
Grafana and datadog proficiency
Tripadvisor is seeking a Senior Application Support Engineer for its Krakow office to lead the evolution of application support in its Experiences business. The ideal candidate should have over five years of experience in technical support, particularly with web or API services, and possess strong troubleshooting skills
Job Summary
The role involves leading the evolution of application support by resolving high-impact, complex customer-facing system issues.
Candidates are expected to mentor junior engineers and drive the adoption of AI-powered diagnostic tools and workflows.
Tripadvisor offers a competitive compensation package with flexible remote work options, travel perks, and comprehensive health benefits.
Matching Summary
Match Score: 85
Tripadvisor is seeking a Senior Application Support Engineer for its Krakow office to lead the evolution of application support in its Experiences business. The ideal candidate should have over five years of experience in technical support, particularly with web or API services, and possess strong troubleshooting skills.
Salary
Competitive base salary; Annual bonuses available; Comprehensive benefits including donation matching and tuition assistance
Skills & Requirements
Must-have
5+ years technical support experience
Web or API services expertise
Grafana and Datadog proficiency
Database query skills
Log aggregation tools usage
Incident response leadership
Nice-to-have
AI-driven diagnostics experience
Mentoring junior engineers
Process automation knowledge
Strong stakeholder communication
Remote-first work adaptability
Key Requirements
5+ years in technical support or account management