Senior Incident Manager

Braze

Chicago, Illinois, United States
Base: $130,000-$150,000pyear; bonus/equity: ote $1...
On-site
7+ years incident management experience
Lead technical incidents to resolution
Experience with jira confluence datadog
The role focuses on major incident management, process management, program management, and release management within a technology-first business

Job Summary

  • The role focuses on major incident management, process management, program management, and release management within a technology-first business.
  • Candidates will be responsible for incident commanding, driving resolution by collaborating with Engineering, Technical Support, and Customer Success teams.
  • Braze offers comprehensive benefits including equity grants, flexible paid time off, and professional development support.

Matching Summary

The role focuses on major incident management, process management, program management, and release management within a technology-first business.

Salary

Base: $130,000-$150,000/year; Bonus/Equity: OTE $145,000-$165,000/year including RSUs; Benefits: Comprehensive total rewards package

Skills & Requirements

Must-have

  • 7+ years incident management experience
  • Lead technical incidents to resolution
  • Experience with Jira Confluence Datadog
  • Strong background in DevOps and SRE
  • Executive communication of critical issues

Nice-to-have

  • Bias toward action in face of change
  • Data-driven decision-making skills
  • Cross-training capabilities for engineers
  • High degree of operational excellence

Key Requirements

  • 7+ years in incident management or operations
  • Strong technical background with observability tools
  • Foundational understanding of release management concepts

Work Rights

Not specified

Tailored Resume

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