Customer Success Manager - Financial Software

Workday

London, United Kingdom
3-5+ years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The Customer Success Manager acts as a liaison between Professional Services and Production teams to oversee enterprise-level support activities

Job Summary

  • The Customer Success Manager acts as a liaison between Professional Services and Production teams to oversee enterprise-level support activities.
  • Responsibilities include developing success plans that outline critical success factors, metrics, and recommendations for designated customers.
  • The role requires collaborating with sales and support groups to demonstrate value and identify opportunities for expanded business.

Matching Summary

The Customer Success Manager acts as a liaison between Professional Services and Production teams to oversee enterprise-level support activities.

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management
  • Executive level relationship building
  • Complex software or SaaS environment

Nice-to-have

  • Workday HCM, Payroll, or Financials expertise
  • Project management experience preferred
  • Adoption planning experience
  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive

Key Requirements

  • Bachelor degree or equivalent work experience
  • London based only
  • Fair Chance law compliance regarding arrest records

Work Rights

Not specified

Tailored Resume

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