Business Capability Owner, Customer Experience (cx)

Logitech G

Cork, Ireland
Hybrid (minimum 2 days in the office)
Customer experience (cx) technology ecosystem
Define 3-5 year roadmap for b2c service technology
Translate business goals into digital features
Logitech G is seeking a Business Capability Owner for their Customer Experience team in Cork, Ireland. This role involves defining the strategic roadmap for customer service technology, ensuring scalability and integration of emerging technologies while fostering a collaborative environment

Job Summary

  • Be the driving force behind the strategic evolution and continuous optimization of our entire Customer Experience (CX) technology ecosystem.
  • Your core responsibility will be to ensure maximum scalability, resilience, and adaptability across all CX platforms and tools.
  • Ultimately, your leadership will guarantee that our technology foundation is robust, forward-looking, and perfectly positioned to support the delivery of world-class customer experiences at scale.

Matching Summary

Match Score: 85

Logitech G is seeking a Business Capability Owner for their Customer Experience team in Cork, Ireland. This role involves defining the strategic roadmap for customer service technology, ensuring scalability and integration of emerging technologies while fostering a collaborative environment.

Skills & Requirements

Must-have

  • Customer Experience (CX) technology ecosystem
  • Define 3-5 year roadmap for B2C Service technology
  • Translate business goals into digital features
  • Own and prioritize capability roadmap
  • Define and track business value and ROI
  • Act as primary advisor to Head of Global CX

Nice-to-have

  • Visionary approach to technology evolution
  • Champion integration of disparate systems
  • Harness emerging technologies like AI
  • Establish robust governance frameworks
  • Collaborate with Technology Lead partner

Key Requirements

  • Proven experience as Product Manager or similar
  • Strong business acumen of Support Center functions
  • Track record of leading large-scale digital transformations
  • Experience with high-volume B2C consumer models

Work Rights

Not specified

Tailored Resume

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