Principal Business Process Analyst

Northrop Grumman

Irving, TX, US
Base: $98,900.00 - $148,300.00; bonus/equity: disc...
Hybrid
Bachelor's degree with 5 years experience
Workday, servicenow, sap knowledge
Root cause analysis and process improvement
The role drives operational excellence and customer satisfaction across multiple HR service lines within the Northrop Grumman HR Service Center

Job Summary

  • The role drives operational excellence and customer satisfaction across multiple HR service lines within the Northrop Grumman HR Service Center.
  • Incumbents will lead functional projects to enhance self-service capabilities while reducing Tier 1 contacts through optimized process design.
  • Northrop Grumman offers a competitive salary range, discretionary bonuses, and comprehensive benefits including health insurance and paid time off.

Matching Summary

The role drives operational excellence and customer satisfaction across multiple HR service lines within the Northrop Grumman HR Service Center.

Salary

Base: $98,900.00 - $148,300.00; Bonus/Equity: Discretionary bonus and annual bonuses available; Benefits: Health insurance, life/disability insurance, savings plan, PTO

Skills & Requirements

Must-have

  • Bachelor's degree with 5 years experience
  • Workday, ServiceNow, SAP knowledge
  • Root cause analysis and process improvement
  • Project management and change management
  • HR processes like onboarding and talent acquisition

Nice-to-have

  • Advanced ServiceNow HRSD experience
  • AI Agent development in service applications
  • Interactive voice response and chat bot knowledge
  • Strategic portfolio management expertise
  • Strong customer obsession mindset

Key Requirements

  • Bachelor's degree minimum 5 years OR Master's 3 years
  • US Citizenship required for government clearance positions
  • Experience managing competing projects with rigor

Work Rights

Not specified

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