Customer Success Manager, Midmarket Japan D&m(evergreen)
Autodesk
Tokyo, Japan
Customer success planning and execution
Maximize customer roi
Drive product adoption
The Customer Success Manager plays a pivotal role in driving the success of our selected customers - medium-to large-sized enterprises - by overseeing how they are onboarded with Autodesk solutions, use them effectively, and expand their impact to achieve business outcomes
Job Summary
The Customer Success Manager plays a pivotal role in driving the success of our selected customers - medium-to large-sized enterprises - by overseeing how they are onboarded with Autodesk solutions, use them effectively, and expand their impact to achieve business outcomes.
In this role, you will manage your own portfolio of customers, primarily in the manufacturing industry, working directly with them to co-create and execute a tailored Customer Success Plan that ensures they derive measurable business value from their partnership with Autodesk and our Channel Partners.
Autodesk offers a flexible working environment, with this role based in Tokyo, Japan.
Matching Summary
The Customer Success Manager plays a pivotal role in driving the success of our selected customers - medium-to large-sized enterprises - by overseeing how they are onboarded with Autodesk solutions, use them effectively, and expand their impact to achieve business outcomes.
Skills & Requirements
Must-have
Customer Success Planning and Execution
Maximize customer ROI
Drive product adoption
Proactive risk management
Collaborate with internal teams and partners
Nice-to-have
Customer Empathy & customer-first mindset
Engage confidently with all levels
Identify expansion opportunities
Key Requirements
Up to 5 years of customer-facing experience
Experience with large Japan-based corporations
Excellent executive and business-level communication skills