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Pepperstone is seeking a Senior IT Support Engineer to deliver advanced technical support to their global user base from their Nassau, Bahamas location. The ideal candidate will possess strong technical skills, particularly in endpoint management and service delivery, and will thrive in a dynamic, collaborative, and diverse organizational culture.
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Job Summary
The Senior IT Support Engineer delivers advanced tier-2 technical support to Pepperstone's global user base while resolving complex incidents and driving operational improvements.
This role requires strong expertise in endpoint management platforms like Intune or Jamf alongside deep knowledge of networking fundamentals and Microsoft 365 environments.
Candidates will enjoy a competitive salary structure with flexible remote work options, allowing up to 4 weeks of work from anywhere per year.
Matching Summary
Match Score: 75
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Pepperstone is seeking a Senior IT Support Engineer to deliver advanced technical support to their global user base from their Nassau, Bahamas location. The ideal candidate will possess strong technical skills, particularly in endpoint management and service delivery, and will thrive in a dynamic, collaborative, and diverse organizational culture.
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Salary
Competitive salary structure; Company bonus scheme included; Paid annual leave, sick leave, and volunteering days
Skills & Requirements
Must-have
Advanced endpoint troubleshooting Windows macOS
Intune Jamf device management proficiency
Network fundamentals Wi-Fi VPN DNS DHCP
Microsoft 365 enterprise SaaS platform support
Jira JSM ticket triage and documentation
Root cause analysis and problem management
Mentoring junior IT support engineers
Nice-to-have
Scripting or automation experience
Global distributed team collaboration
Proactive service improvement initiatives
Strong stakeholder communication skills
Flexible hybrid working arrangement
Key Requirements
Strong experience supporting global endpoint environments
Proficiency with modern device management platforms
Solid understanding of networking fundamentals
Experience within structured IT service environments
Ability to operate independently in regional offices