Technical Service Analyst

CRP Informationssysteme GmbH

Plymouth, United Kingdom
Fully remote
Frontline application support
Diagnosing and resolving complex issues
Handling support calls and tickets
The Technical Support Analyst provides frontline application support to customers while contributing to the needs of the deployment team

Job Summary

  • The Technical Support Analyst provides frontline application support to customers while contributing to the needs of the deployment team.
  • Day-to-day responsibilities include diagnosing and resolving complex application issues, conducting customer training sessions, and serving as a key liaison between customers and internal teams.
  • Harris offers an extremely competitive UK employee benefits programme, including 5 Personal Days leave entitlement over and above the standard 25 days holiday and bank holidays, and an annual Lifestyle Reward amounting £325 per annum/pro rata.

Matching Summary

The Technical Support Analyst provides frontline application support to customers while contributing to the needs of the deployment team.

Skills & Requirements

Must-have

  • frontline application support
  • diagnosing and resolving complex issues
  • handling support calls and tickets
  • delivering customer training sessions
  • supporting legacy system maintenance

Nice-to-have

  • contributing to deployment team needs
  • minimizing downtime
  • exercising judgment within procedures

Key Requirements

  • 3+ years of experience in technical support
  • Experience with ticketing systems
  • Basic understanding of networking principles
  • Based in the UK and able to commute to Plymouth
  • Occasional travel to client sites

Work Rights

Must be based in the UK

Tailored Resume

Cover Letter