This role involves leading the strategy, roadmap, and solution design for enterprise FSM platforms while mentoring teams and driving continuous improvement
Job Summary
This role involves leading the strategy, roadmap, and solution design for enterprise FSM platforms while mentoring teams and driving continuous improvement.
The position offers flexible hybrid work at the Melbourne headquarters and emphasizes a culture valuing diversity, inclusion, and career growth.
Service Stream is an ASX-listed company operating essential service networks across multiple industries, committed to providing genuine flexibility and extensive employee benefits.
Matching Summary
This role involves leading the strategy, roadmap, and solution design for enterprise FSM platforms while mentoring teams and driving continuous improvement.
Skills & Requirements
Must-have
FSM application support expertise
ServiceNow FSM and Oracle FSM knowledge
Integration experience with APIs and sFTP
Leadership in BAU and project delivery
Stakeholder management and negotiation skills
Application Lifecycle Management standards
Nice-to-have
Experience in Defence, Telco, Transport or Utilities
Strong communication and influence skills
Flexible hybrid work environment
Mentoring and team guidance
Customer service focus
Innovation and continuous improvement mindset
Key Requirements
Australian Citizenship required
10+ years FSM application support experience
Degree in IT, engineering, business or equivalent
Advanced Agile or project management certifications preferred