Job Summary

• We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
• Join HCSC and be part of a purpose-driven company that will invest in your professional development.
• At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.

Matching Summary

Salary

Base: $84,400.00 - $152,300.00; Bonus/Equity: annual incentive bonus plan; Benefits: health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives

Skills & Requirements

Key Requirements

• Bachelor degree and 4 years IT OR Technical Certification and/or College Courses and 6 years IT OR 8 years IT experience
• UCCE / UCM and UC / Collaborations contact center technologies
• PSTN edge services
• voicemail
• instant messaging
• emergency responder services
• IP-PBX
• cloud softphone services
• SIP trunking
• pull, analyze, and react to logs
• lead projects and troubleshooting sessions
• Supplier management
• Problem Management / RCA
• Operations Management
• ITIL v3
• simplify & standardize complex concepts / processes
• problem solving tools and techniques

Work Rights