Exceptional communication and relationship-building
Strong organisational and coordination skills
You’ll be the first point of contact for residents, their families, representatives, and supporters, ensuring they feel welcomed, heard, and supported every step of the way
Job Summary
You’ll be the first point of contact for residents, their families, representatives, and supporters, ensuring they feel welcomed, heard, and supported every step of the way.
This role oversees and coordinates Higher Everyday Living services (Everyday Plus at Anglicare) within our Residential Care Homes.
You’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future.
Matching Summary
You’ll be the first point of contact for residents, their families, representatives, and supporters, ensuring they feel welcomed, heard, and supported every step of the way.
Skills & Requirements
Must-have
Resident-first mindset
Exceptional communication and relationship-building
Strong organisational and coordination skills
Proactive problem-solver
Confidence using systems and databases
Nice-to-have
Compassion and empathy
Collaborative approach
Commitment to innovation
Subject matter expert for IT systems
Key Requirements
Proven experience in customer service, hospitality, or residential aged care
Understanding of compliance, privacy, and aged care standards
Successful completion of background checks and NDIS Worker Screening Check Clearance may be required