Customer Experience Team Lead

IG Group Holdings

Kraków, Poland
Minimum compensation: starting from 10 000 pln; bo...
Hybrid
Team leadership and development
Customer service excellence
Operational excellence
Lead and develop a customer service team, ensuring exceptional support and driving operational excellence

Job Summary

  • Lead and develop a customer service team, ensuring exceptional support and driving operational excellence.
  • Serve as the primary escalation point for complex cases, making autonomous decisions on resolutions and maintaining alignment with departmental objectives.
  • IG Group is a leading FinTech company offering a competitive salary, comprehensive benefits, and opportunities for career growth in a hybrid working model.

Matching Summary

Lead and develop a customer service team, ensuring exceptional support and driving operational excellence.

Salary

Minimum compensation: starting from 10 000 PLN; Bonus/Equity: Not specified; Benefits: Competitive salary & benefits plan

Skills & Requirements

Must-have

  • Team leadership and development
  • Customer service excellence
  • Operational excellence
  • Performance management
  • Complaint resolution and dispute management
  • Fluency in English

Nice-to-have

  • Coaching and mentoring capabilities
  • Change management leadership
  • Stakeholder management
  • Curious about product and technology
  • Hungry to improve user experience
  • Creative problem solver

Key Requirements

  • 2+ years managing in-person and remote team members
  • Proven track record managing performance in KPI-driven environments
  • Good understanding of local consumer rights and financial regulations

Work Rights

Not specified

Tailored Resume

Cover Letter