Serve as the frontline representative of the Salesforce brand on social media, delivering timely and empathetic support to customers
Job Summary
Serve as the frontline representative of the Salesforce brand on social media, delivering timely and empathetic support to customers.
Manage real-time engagement across social platforms, addressing technical inquiries, triaging complex issues, and supporting high-visibility executive escalations.
Collaborate cross-functionally with internal teams to ensure swift and effective issue resolution, publishing updates during service disruptions and capturing feedback.
Matching Summary
Serve as the frontline representative of the Salesforce brand on social media, delivering timely and empathetic support to customers.