It Help Desk

BC TECH PRO

Colorado Springs, CO, United States
Base: $20.50 ph; bonus/equity: not specified; bene...
On-site
End-user computing environment repair
Pc, desktop, laptop, tablet, printer troubleshooting
Install/move/add/change (imac) activities
BC TECH PRO is seeking an IT Help Desk professional for an onsite position in Colorado Springs, CO, focusing on troubleshooting and repairing technology products in an end-user environment. The role requires technical expertise, customer service skills, and relevant certifications, with a starting pay of $20.50 per hour and benefits including health, dental, vision, and 401k

Job Summary

  • This intermediate position performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.
  • Responsibilities include basic and moderately complex troubleshooting, responding to change management requests, and performing Install/Move/Add or Change (IMAC) activities.
  • Benefits include Health, Dental, Vision, and 401k, with pay starting at $20.50 per hour.

Matching Summary

Match Score: 85

BC TECH PRO is seeking an IT Help Desk professional for an onsite position in Colorado Springs, CO, focusing on troubleshooting and repairing technology products in an end-user environment. The role requires technical expertise, customer service skills, and relevant certifications, with a starting pay of $20.50 per hour and benefits including health, dental, vision, and 401k.

Salary

Base: $20.50 per hour; Bonus/Equity: Not specified; Benefits: Health, Dental, Vision, 401k

Skills & Requirements

Must-have

  • End-user computing environment repair
  • PC, desktop, laptop, tablet, printer troubleshooting
  • Install/Move/Add/Change (IMAC) activities
  • Desk-side support activities
  • Customer service satisfaction levels
  • Follow documented service operations policies

Nice-to-have

  • Proactive communication with end-users
  • Outstanding technical and professional services skills
  • ITIL methodologies understanding

Key Requirements

  • Technical school certification or 2-4 years relevant experience
  • Maintain required OEM Certifications
  • A+ certification is desired
  • Ability to lift and move up to 50 lbs
  • Must own a basic repair kit

Work Rights

Not specified

Tailored Resume

Cover Letter