Technical Support Specialist I - Sacramento

Jackson Laboratory

Sacramento, CA, US
Base: $27.29 - $39.58; bonus/equity: not specified...
Not specified (assumed based on typical roles, likely hybrid or onsite)
Routine end-user computing issue resolution
Itsm platform ticket response
Standard hardware deployment assistance
The Jackson Laboratory is seeking a Technical Support Specialist I in Sacramento, CA, to provide foundational technical support for end-user computing systems and applications. The role emphasizes customer service and technical skills development while following ITIL-aligned processes to resolve routine issues and support hardware deployments

Job Summary

  • The role provides foundational technical support for end-user computing systems and resolves routine issues while developing technical skills with JAX IT standards.
  • Employees are expected to follow ITIL-aligned processes for incident and request activities while documenting solutions for the knowledge base.
  • This position serves as a high-value contributor to sustaining JAX IT Support Excellence within a nonprofit biomedical research institution.

Matching Summary

Match Score: 75

The Jackson Laboratory is seeking a Technical Support Specialist I in Sacramento, CA, to provide foundational technical support for end-user computing systems and applications. The role emphasizes customer service and technical skills development while following ITIL-aligned processes to resolve routine issues and support hardware deployments.

Salary

Base: $27.29 - $39.58; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Routine end-user computing issue resolution
  • ITSM platform ticket response
  • Standard hardware deployment assistance
  • Basic operating system troubleshooting
  • Documented procedure adherence

Nice-to-have

  • Strong customer service commitment
  • Effective communication skills
  • Collaborative team learning approach
  • Knowledge base article contribution
  • Ongoing technical skill development

Key Requirements

  • High School Diploma or GED required
  • One to three years of technical support experience
  • CompTIA ITF+ or A+ certification preferred
  • Associate's degree in IT or related field preferred

Work Rights

Not specified

Tailored Resume

Cover Letter