$203,400 - $279,800 py; bonus incentive plan avail...
Hybrid
Cahps and hos survey methodology
Cms stars program
Member experience and satisfaction
The AVP, Stars CAHPS & HOS Improvement and Operations is responsible for overseeing the implementation, management, and continuous improvement of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Health Outcomes Survey (HOS) initiatives as part of the CMS Stars Program
Job Summary
The AVP, Stars CAHPS & HOS Improvement and Operations is responsible for overseeing the implementation, management, and continuous improvement of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Health Outcomes Survey (HOS) initiatives as part of the CMS Stars Program.
This role will focus on enhancing member experience and satisfaction, ensuring compliance with regulatory requirements, and driving strategies to improve CAHPS and HOS scores.
Humana offers competitive benefits that support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings plan, and various paid time off options.
Matching Summary
The AVP, Stars CAHPS & HOS Improvement and Operations is responsible for overseeing the implementation, management, and continuous improvement of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Health Outcomes Survey (HOS) initiatives as part of the CMS Stars Program.
Salary
$203,400 - $279,800 per year; Bonus incentive plan available; Benefits: medical, dental, vision, 401(k), time off
Skills & Requirements
Must-have
CAHPS and HOS survey methodology
CMS Stars Program
member experience and satisfaction
healthcare data analysis
enterprise strategy development
Nice-to-have
cross-functional collaboration
regulatory compliance
team leadership and development
vendor relationship management
Key Requirements
Bachelor’s Degree
8+ years of experience in Medicare Advantage quality, Stars and/or member experience
Progressive experience in the healthcare industry
Proficiency in analyzing and interpreting healthcare data and trends