Technical Helpdesk Troubleshooter – Kone Norge

KONE Oyj

Oslo, Norway
Competitive salary; not specified; excellent pensi...
Hybrid
Fagbrev as elevator mechanic
Solid experience with elevators
Advanced troubleshooting skills
KONE Norge is seeking a Technical Helpdesk Troubleshooter to support technicians and installers with complex technical challenges in the elevator industry. The role combines troubleshooting skills with a focus on training and developing expertise among field technicians

Job Summary

  • This role serves as a key technical specialist supporting technicians across Norway through complex troubleshooting and on-site education.
  • The position involves handling urgent 24/7 service needs, managing missed routine calls, and actively improving performance metrics like COR and FYCOR.
  • KONE offers a competitive salary, excellent pension and insurance schemes, and opportunities for continuous professional development through digital courses and European training centers.

Matching Summary

Match Score: 85

KONE Norge is seeking a Technical Helpdesk Troubleshooter to support technicians and installers with complex technical challenges in the elevator industry. The role combines troubleshooting skills with a focus on training and developing expertise among field technicians.

Salary

Competitive salary; Not specified; Excellent pension and insurance schemes plus other employee benefits

Skills & Requirements

Must-have

  • Fagbrev as elevator mechanic
  • Solid experience with elevators
  • Advanced troubleshooting skills
  • Strong IT skills
  • Knowledge of KONE products

Nice-to-have

  • Interest in technology and digitalization
  • Pedagogical approach to training
  • Experience with foreign brands
  • Collaborative team player
  • Solution-oriented mindset

Key Requirements

  • Vocational degree (Fagbrev) as elevator mechanic
  • Proven experience working on elevators
  • Advanced troubleshooting capabilities
  • Good IT proficiency
  • Knowledge of KONE products and foreign brands

Work Rights

Not specified

Tailored Resume

Cover Letter