Contact Center Supervisor

Cubic Corporation

Fort Washington, PA, United States
Base: $84,800.00 - $116,600.00; bonus/equity: not ...
On-site
Supervise contact center staff
Monitor call volumes and queues
Resolve escalated customer inquiries
Cubic Corporation is seeking a Contact Center Supervisor for their Fort Washington, PA location, responsible for overseeing daily operations and ensuring high-quality customer service within their contact center. The ideal candidate will have a background in customer service management and be skilled in team leadership

Job Summary

  • The Contact Center Supervisor is responsible for overseeing the day-to-day activities of Contact Center staff to ensure consistent delivery of high-quality customer service.
  • This role focuses on frontline supervision, supporting staff performance, monitoring service levels, and assisting with routine operational issues.
  • The Supervisor collaborates with internal teams to ensure adherence to established procedures and performance standards.

Matching Summary

Match Score: 85

Cubic Corporation is seeking a Contact Center Supervisor for their Fort Washington, PA location, responsible for overseeing daily operations and ensuring high-quality customer service within their contact center. The ideal candidate will have a background in customer service management and be skilled in team leadership.

Salary

Base: $84,800.00 - $116,600.00; Bonus/Equity: Not specified; Benefits: benefits

Skills & Requirements

Must-have

  • supervise contact center staff
  • monitor call volumes and queues
  • resolve escalated customer inquiries
  • provide day-to-day coaching
  • track attendance and performance metrics
  • prepare basic operational reports

Nice-to-have

  • transit industry knowledge helpful

Key Requirements

  • Bachelor’s degree or equivalent
  • minimum of five years of experience in customer service
  • two years of management experience
  • previous team lead, senior agent, or informal supervisory experience preferred
  • Basic proficiency in Microsoft Office applications
  • Familiarity with Contact Center systems

Work Rights

Not specified

Tailored Resume

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