Credit Services Associate I

hdsupplysolutions.ca

Respond to inbound calls
General account information inquiries
Gather customer account information
Responsible for responding to inbound calls providing customer service and responding to inquiries on general account information

Job Summary

  • Responsible for responding to inbound calls providing customer service and responding to inquiries on general account information.
  • Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.
  • Resolves issues with customers including processing adjustments on late charges and overages/shortages based on pre-established guidelines.

Matching Summary

Responsible for responding to inbound calls providing customer service and responding to inquiries on general account information.

Skills & Requirements

Must-have

  • Respond to inbound calls
  • General account information inquiries
  • Gather customer account information
  • Collect receivables
  • Order processing system entry
  • Monitor customer orders
  • Resolve customer issues

Nice-to-have

  • Promotes equity and respect
  • Values diversity of people

Key Requirements

  • HS Diploma or GED strongly preferred
  • 0-2 years of experience

Work Rights

Not specified

Tailored Resume

Cover Letter