German-speaking Service Desk Supervisor

Unisys UK

Monthly gross 44.200 huf cafeteria; not specified;...
Hybrid
Strong english and german verbal communication skills
Minimum 2+ years people management experience
Minimum 2+ years customer service environment experience
The Service Desk Supervisor will lead a team to maintain and continuously improve service desk operations while driving high-quality customer service delivery

Job Summary

  • The Service Desk Supervisor will lead a team to maintain and continuously improve service desk operations while driving high-quality customer service delivery.
  • Responsibilities include planning resources dynamically against SLAs, managing shift rosters, and providing regular feedback on performance including attendance and compliance.
  • The company offers hybrid working support, a monthly cafeteria allowance of 44,200 HUF, and private health insurance after six months of tenure.

Matching Summary

The Service Desk Supervisor will lead a team to maintain and continuously improve service desk operations while driving high-quality customer service delivery.

Salary

Monthly gross 44.200 HUF cafeteria; Not specified; Benefits: Home office allowance, Private Health Insurance Generali Premium Package

Skills & Requirements

Must-have

  • Strong English and German verbal communication skills
  • Minimum 2+ years people management experience
  • Minimum 2+ years Customer Service environment experience
  • Hands-on escalation management experience
  • Solid knowledge of ITIL processes

Nice-to-have

  • Additional language skills beyond English and German
  • ITIL certification preferred
  • Customer-first mindset and ownership-driven attitude
  • Ability to work in dynamic environment with frequent changes

Key Requirements

  • Minimum 2+ years people management experience
  • Minimum 2+ years Customer Service experience
  • Strong English and German communication skills
  • Solid knowledge of ITIL processes

Work Rights

Not specified

Tailored Resume

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