Customer Success Manager, Director - Core (sales & Service) Clouds

Salesforce

Multiple Locations
Base: $171,200 - $298,400 annually; bonus/equity: ...
Salesforce platform capabilities
Customer business objectives alignment
Quantify business impact and roi
Drive a holistic success strategy that aligns Salesforce’s platform capabilities with the customer’s long-term business objectives

Job Summary

  • Drive a holistic success strategy that aligns Salesforce’s platform capabilities with the customer’s long-term business objectives.
  • Lead high-stakes, cross-functional initiatives across matrixed internal teams to deliver seamless solutions for the most complex enterprise challenges.
  • Govern the integration of autonomous AI agents and specialized digital coworkers, establishing the strategic guardrails and ethical alignment necessary for enterprise-scale AI adoption.

Matching Summary

Drive a holistic success strategy that aligns Salesforce’s platform capabilities with the customer’s long-term business objectives.

Salary

Base: $171,200 - $298,400 annually; Bonus/Equity: company bonus, incentive for sales roles, equity as applicable; Benefits: medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • Salesforce platform capabilities
  • Customer business objectives alignment
  • Quantify business impact and ROI
  • Cross-functional team orchestration
  • AI agent integration and governance
  • Predictive analytics for risk mitigation

Nice-to-have

  • Thought leadership experience
  • Global enterprise transformations
  • AI-powered selling expertise
  • Beta program participation

Key Requirements

  • 7+ years relevant industry expertise
  • 6+ years Sales Cloud deployment experience
  • 6+ years Service Cloud deployment experience
  • Multiple Salesforce certifications
  • Experience with Enterprise-level customers

Work Rights

Not specified

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