Pharmacy Support Associate, Medicare Clinical Programs

Masshelps

Hingham, Massachusetts, US
Base: $26.86 - $32.83; bonus/equity: eligible for ...
Fully remote
High-touch concierge pharmacy services
Outreach to medicare members
Triage member issues
The Pharmacy Support Associate will work collaboratively with Pharmacists to provide high-touch, concierge-level pharmacy services to Medicare members, focusing on outreach and personalized support

Job Summary

  • The Pharmacy Support Associate will work collaboratively with Pharmacists to provide high-touch, concierge-level pharmacy services to Medicare members, focusing on outreach and personalized support.
  • Key responsibilities include engaging and motivating members for medication adherence, researching member pharmacy information, acting as a liaison, coordinating appointments, and performing outreach to providers and retail pharmacies.
  • The company offers a comprehensive benefits package including paid time off, medical/dental/vision insurance, 401(k), and well-being benefits, and is committed to investing in employee development and creating an inclusive workplace.

Matching Summary

The Pharmacy Support Associate will work collaboratively with Pharmacists to provide high-touch, concierge-level pharmacy services to Medicare members, focusing on outreach and personalized support.

Salary

Base: $26.86 - $32.83; Bonus/Equity: Eligible for variable pay; Benefits: Comprehensive package including PTO, medical/dental/vision, 401(k), well-being benefits

Skills & Requirements

Must-have

  • High-touch concierge pharmacy services
  • Outreach to Medicare members
  • Triage member issues
  • Research pharmacy information
  • Liaison between patient, provider, pharmacy
  • Strong telephone communication skills

Nice-to-have

  • Independent critical thinking
  • Cultural awareness
  • Collaborative work relationships
  • Transforming healthcare
  • Promoting excellence
  • Work-life balance

Key Requirements

  • Minimum 2-3 years customer/member service experience
  • Medicare Part D and/or Pharmacy experience preferred
  • BS/BA or AS/AA degree or equivalent work experience
  • Certified Pharmacy Technician (CPhT) preferred
  • High school degree or equivalent required

Work Rights

Not specified

Tailored Resume

Cover Letter