Sales, Service And Retention Advisor

Direct Line Group

Leeds, United Kingdom
Base: £24,570; bonus/equity: not specified; benefi...
Hybrid
Handle customer calls professionally
Gather essential information
Provide tailored solutions
You’ll be the first point of contact for customers, managing everything from initial sales to policy updates, ensuring their journey is smooth, efficient, and hassle-free

Job Summary

  • You’ll be the first point of contact for customers, managing everything from initial sales to policy updates, ensuring their journey is smooth, efficient, and hassle-free.
  • Our Rescue Sales teams are available Monday - Friday 08:00 – 21.00, Saturday 09:00 – 17:00 and Sunday 10.00- 17.00.
  • We offer a fantastic range of benefits designed to support you, including a 9% employer contributed pension and FREE Green Flag breakdown cover for yourself!

Matching Summary

You’ll be the first point of contact for customers, managing everything from initial sales to policy updates, ensuring their journey is smooth, efficient, and hassle-free.

Salary

Base: £24,570; Bonus/Equity: Not specified; Benefits: Excellent benefits including FREE Green Flag Breakdown Cover

Skills & Requirements

Must-have

  • Handle customer calls professionally
  • Gather essential information
  • Provide tailored solutions
  • Adhere to targets
  • Computer and online systems proficiency

Nice-to-have

  • Positive attitude and keen to learn
  • Open to new ideas and ways of working
  • Experience driving on UK roads

Key Requirements

  • Experience with phone systems, call queues
  • Contact centre experience beneficial
  • Valid UK driving licence beneficial

Work Rights

Not specified

Tailored Resume

Cover Letter