Not specified (potentially hybrid or onsite based on company context).
Production monitoring of automation workflows
Incident and exception management for bots
Root cause analysis of automation failures
MediCard Phils., Inc. is seeking an Automation Operations Specialist to ensure the stability and performance of automation and AI workflows within the company. The role focuses on monitoring, incident management, and continuous improvement of automation processes to enhance operational efficiency
Job Summary
The Automation Operations Specialist is responsible for ensuring the day-to-day operational stability and reliability of automation and AI-enabled solutions across MediCard.
This role acts as the first-line support for automation incidents, investigating failures and performing initial root-cause analysis to meet agreed SLAs.
MediCard is a leading HMO founded by doctors that serves over half a million members and relies on this role to sustain trust in its digital transformation initiatives.
Matching Summary
Match Score: 75
MediCard Phils., Inc. is seeking an Automation Operations Specialist to ensure the stability and performance of automation and AI workflows within the company. The role focuses on monitoring, incident management, and continuous improvement of automation processes to enhance operational efficiency.
Skills & Requirements
Must-have
Production monitoring of automation workflows
Incident and exception management for bots
Root cause analysis of automation failures
Operational log maintenance and compliance
KPI tracking for bot uptime and success rates
Nice-to-have
Experience with AI-assisted process support
Collaboration with CI and AI Ops teams
Proactive identification of performance anomalies
Strong communication skills for stakeholder updates