This role provides governance and guidance to deliver world-class network products and services in-line with industry standards and internal procedures
Job Summary
This role provides governance and guidance to deliver world-class network products and services in-line with industry standards and internal procedures.
The position defines Service Level Objectives and Indicators while driving systematic improvements through Service Improvement Plans and vendor accountability.
LSEG offers a collaborative culture with tailored benefits including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
Matching Summary
This role provides governance and guidance to deliver world-class network products and services in-line with industry standards and internal procedures.
Skills & Requirements
Must-have
10+ years global technology service experience
ITIL Certification with demonstrable application
Global 24/7 network infrastructure operations
Continuous improvement methodologies expertise
Vendor performance management and governance
Nice-to-have
Passion for technology leadership and innovation
Strong influence and accountability skills
Ability to lead a team of Service Managers globally
Excellent problem-solving and analytical skills
Key Requirements
10+ years working in global technology service based organization