Soho Support Coordinator - Member Services - (remote - Miami Based & Seasonal)

Sohohouseco

Miami, FL, United States
Competitive compensation pyckages; global benefits...
Fully remote (miami based & seasonal)
Luxury hospitality experience required
Crm system proficiency (salesforce)
Fast-paced target-driven environment
Soho House is seeking a Soho Support Coordinator for their Member Services team, focused on delivering exceptional hospitality and support to members in a remote role based in Miami. Ideal candidates should have a background in luxury hospitality, strong communication skills, and a proactive approach to customer service

Job Summary

  • This role serves as the first point of contact for global members, handling diverse tasks from restaurant reservations to private hire opportunities.
  • Candidates must demonstrate exceptional service delivery by anticipating member needs and resolving queries with a solutions-focused approach.
  • The position offers competitive compensation, career development opportunities, and access to extensive learning and development courses within a global community.

Matching Summary

Match Score: 85

Soho House is seeking a Soho Support Coordinator for their Member Services team, focused on delivering exceptional hospitality and support to members in a remote role based in Miami. Ideal candidates should have a background in luxury hospitality, strong communication skills, and a proactive approach to customer service.

Salary

Competitive compensation packages; Global benefits and perks; Training provided

Skills & Requirements

Must-have

  • Luxury hospitality experience required
  • CRM system proficiency (Salesforce)
  • Fast-paced target-driven environment
  • GDPR and data protection knowledge
  • Fluent English communication skills

Nice-to-have

  • OpenTable or similar reservation systems
  • Membership-based environment experience
  • International customer support background
  • Remote or hybrid work experience
  • Proactive problem-solving initiative

Key Requirements

  • Entry-level position
  • 6-month seasonal contract commitment
  • Miami area residency required
  • Quiet private workspace availability
  • Reliable internet connection essential

Work Rights

Must be based in Miami area

Tailored Resume

Cover Letter