Service Desk Coordinator

Johnson Controls Inc

Manchester, United Kingdom
Competitive salary; not specified; generous leave:...
Hybrid
Customer service experience
Excellent written and verbal communication
Strong multitasking and time management
This role serves as the heartbeat of the maintenance scheduling team, ensuring planned and emergency works are executed seamlessly

Job Summary

  • This role serves as the heartbeat of the maintenance scheduling team, ensuring planned and emergency works are executed seamlessly.
  • The position offers a competitive salary, 25 days annual leave, and a pension plan with up to 7% employer match.
  • Candidates will coordinate engineer appointments, manage dynamic diaries, and liaise with Sales, Billing, and Subcontractors.

Matching Summary

This role serves as the heartbeat of the maintenance scheduling team, ensuring planned and emergency works are executed seamlessly.

Salary

Competitive Salary; Not specified; Generous Leave: 25 days annual leave; Pension plan (up to 7% employer match)

Skills & Requirements

Must-have

  • Customer service experience
  • Excellent written and verbal communication
  • Strong multitasking and time management
  • High attention to detail and urgency
  • Proficiency in multiple PC applications

Nice-to-have

  • Experience with GANT-based planning software
  • Familiarity with processing invoices and purchase orders
  • Previous scheduling experience in maintenance role

Key Requirements

  • At least 1 year of customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter