Business Process Analyst: Contact Center

Rockwell

Mexico City, Mexico
Hybrid
Business process improvement
Salesforce crm expertise
Sap crm and erp knowledge
Rockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile

Job Summary

  • Rockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile.
  • The Business Process Analyst role supports Global Business Process Leaders by optimizing and enhancing business processes to deliver a seamless customer experience.
  • Employees are expected to work on-site at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless business obligations require otherwise.

Matching Summary

Rockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile.

Skills & Requirements

Must-have

  • Business process improvement
  • Salesforce CRM expertise
  • SAP CRM and ERP knowledge
  • Process modeling with Visio
  • Automation using Excel VBA and RPA
  • Cross-functional project leadership

Nice-to-have

  • Lean Six Sigma methodologies
  • Collaborative whiteboarding with Miro
  • Strong communication skills
  • Global team collaboration
  • Analytical decision making

Key Requirements

  • Bachelor's Degree or equivalent
  • Minimum 5 years business-related experience
  • Experience in Contract & Project Delivery
  • Lean Six Sigma certification or experience

Work Rights

Not specified

Tailored Resume

Cover Letter