Soft Services Facilities Manager

Jll Com Au

Raleigh, NC, US
Base: $65,000 - $85,000; bonus/equity: 10% annual ...
Fully remote
Soft services vendor management
Customer-facing service team leadership
Budget development and forecasting
JLL empowers you to shape a brighter way forward by combining world class services, advisory and technology for clients in real estate

Job Summary

  • JLL empowers you to shape a brighter way forward by combining world class services, advisory and technology for clients in real estate.
  • The Soft Services Manager will focus on enhancing customer experience through managing vendor services, quality standards, and innovative programs.
  • JLL offers comprehensive benefits including 401(k) matching, medical, dental, vision care, paid parental leave, paid time off, and early access to earned wages.

Matching Summary

JLL empowers you to shape a brighter way forward by combining world class services, advisory and technology for clients in real estate.

Salary

Base: $65000 - $85000; Bonus/Equity: 10% annual target bonus; Benefits: Comprehensive medical, dental, vision, 401(k) matching, paid parental leave, paid time off

Skills & Requirements

Must-have

  • Soft services vendor management
  • Customer-facing service team leadership
  • Budget development and forecasting
  • Facility management systems proficiency
  • KPI and metrics management
  • Contract performance oversight

Nice-to-have

  • Sustainability programs experience
  • Continuous improvement focus
  • Hospitality mindset
  • Stakeholder management skills
  • Innovation in service delivery

Key Requirements

  • Minimum 4+ years soft services management experience
  • Experience managing customer-facing teams
  • Strong financial acumen with budgeting skills
  • Proficiency in CMMS and work order platforms
  • Authorized to work in the United States without sponsorship

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter