Senior Manager, Firefly Customer Engagement

Adobe

Base: $163,900 -- $267,600 annually; bonus/equity:...
Hybrid (with willingness to travel up to 30%)
Genai customer adoption
Adobe firefly product innovation
Enterprise-scale digital transformation
Adobe is seeking a Senior Manager for Firefly Customer Engagement to lead a team of AI Engagement Managers in driving customer transformation through GenAI-powered solutions. The role emphasizes mentorship, customer advocacy, and collaboration across product and engineering teams to enhance adoption and deliver measurable business value

Job Summary

  • Lead, mentor, and inspire a team of AI Engagement Managers who shape and realize customers’ GenAI transformation journeys.
  • Oversee and steer large-scale enterprise programs focused on Firefly and GenAI adoption, ensuring rapid prototyping and iterative feedback.
  • Partner with Product, Engineering, and Customer Success to translate field insights into Firefly’s roadmap and accelerate adoption.

Matching Summary

Match Score: 85

Adobe is seeking a Senior Manager for Firefly Customer Engagement to lead a team of AI Engagement Managers in driving customer transformation through GenAI-powered solutions. The role emphasizes mentorship, customer advocacy, and collaboration across product and engineering teams to enhance adoption and deliver measurable business value.

Salary

Base: $163,900 -- $267,600 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • GenAI customer adoption
  • Adobe Firefly product innovation
  • enterprise-scale digital transformation
  • AI Engagement Managers leadership
  • customer-facing consulting talent

Nice-to-have

  • inspiring people leader
  • cultivating top consulting talent
  • scaling GenAI adoption
  • translating bold ideas
  • executive relationship building

Key Requirements

  • 8+ years digital strategy, consulting, or AI/ML
  • 2+ years people leadership
  • Proven ability to lead customer-facing consulting talent
  • Deep understanding of GenAI and Adobe Firefly
  • Experience delivering enterprise-scale AI adoption programs
  • Familiarity with Adobe Creative Cloud and Firefly
  • Expertise in scaled agile delivery methodologies
  • Exceptional communication and executive influence
  • Willingness to travel up to 30%

Work Rights

Not specified

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