Customer Care Specialist

Bmwofsalem

Salem, US
Base: $41,714.00 - $65,000.00; bonus/equity: not s...
Leasing operations processes
Service level agreements
Risk management framework
Provides day-to-day delivery of critical leasing operations processes including loan administration and servicing activities

Job Summary

  • Provides day-to-day delivery of critical leasing operations processes including loan administration and servicing activities.
  • Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience.
  • BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Matching Summary

Provides day-to-day delivery of critical leasing operations processes including loan administration and servicing activities.

Salary

Base: $41,714.00 - $65,000.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Leasing operations processes
  • Service level agreements
  • Risk Management Framework
  • Data entry and verification
  • Stakeholder communication

Nice-to-have

  • Positive working relationships
  • Efficient and effective processes
  • Boldly Grow the Good
  • Customer and employee experience

Key Requirements

  • 2-3 years relevant experience
  • Post-secondary degree desirable
  • Equivalent education and experience
  • Knowledge of relevant systems and technology
  • Knowledge of business unit products and services
  • Knowledge of risk and regulatory requirements
  • Prioritization skills
  • PC skills (MS Word, Excel, PowerPoint)
  • Verbal and written communication skills
  • Organization skills
  • Collaboration and team skills
  • Analytical and problem solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter