Customer Care Administration work directly with customers to provide assistance, resolve complaints, answer questions, and process orders
Job Summary
Customer Care Administration work directly with customers to provide assistance, resolve complaints, answer questions, and process orders.
Order punching -placing orders which are received on calls / mails or on whats app and end to end responsibility for order follow ups ensuring timely delivery.
Support for marketing & administrative tasks if any, tele calling through CTI portal and aggressive follow ups with all internal stakeholders so that customer can get the deliveries on time.
Matching Summary
Customer Care Administration work directly with customers to provide assistance, resolve complaints, answer questions, and process orders.
Skills & Requirements
Must-have
Resolve customer complaints
Process customer orders
Provide product information
Track deliveries through portals
Aggressive follow ups with stakeholders
Proactive customer approach
Nice-to-have
Enjoy helping people
Customer-centric approach
Key Requirements
Graduation required
3 years minimum customer care experience
Excel and report making knowledge
Computer savvy
English and Hindi fluency preferred
Flexible on Sunday/Public holidays & shift workings