Customer Service Coordinator, Cream

Cream Global Ltd.

Liverpool, United Kingdom
Office based with on-site event support
Proven customer service experience
Experience handling complaints professionally
Zendesk crm system proficiency
Cream Global Ltd. is seeking a Customer Service Coordinator to enhance customer experiences at various live events, including festivals. The role demands strong communication skills, experience in customer service, and the ability to work in a fast-paced environment

Job Summary

  • This role serves as the primary point of contact for customers across major UK events like Creamfields and Download Festival.
  • The position requires managing enquiries and resolving issues via CRM platforms while ensuring brand tone consistency.
  • Candidates must be available for on-site work during specific peak periods including June, August, and other show dates.

Matching Summary

Match Score: 85

Cream Global Ltd. is seeking a Customer Service Coordinator to enhance customer experiences at various live events, including festivals. The role demands strong communication skills, experience in customer service, and the ability to work in a fast-paced environment.

Skills & Requirements

Must-have

  • Proven customer service experience
  • Experience handling complaints professionally
  • Zendesk CRM system proficiency
  • Strong written and verbal communication
  • Ability to work evenings and weekends

Nice-to-have

  • Full UK driving licence
  • Passion for live events industry
  • Empathetic communication style
  • Resilient under high pressure
  • Flexible approach to working hours

Key Requirements

  • Proven experience in customer service roles
  • Experience using CRM systems (Zendesk preferred)
  • Availability for evening and weekend shifts

Work Rights

Not specified

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