Finance Operations & Service Delivery Lead, Gcc

35

Not specified
15+ years experience in finance shared services
Service management framework implementation
Stakeholder management and escalation handling
The Finance Operations & Service Delivery Lead position at Air Liquide requires a seasoned professional with over 15 years of experience in Finance Shared Services, particularly in a GCC environment. The role focuses on delivering operational excellence, enhancing customer experience, and driving continuous improvement in finance operations

Job Summary

  • The role ensures the Finance center operates with an outcome-oriented mindset to deliver services efficiently and transparently.
  • You will be responsible for the overall service management framework, leveraging best-in-class models to drive sustainable performance.
  • The position requires fostering a customer-centric culture by leading the regional adoption of CX metrics like NPS and CSAT.

Matching Summary

Match Score: 85

The Finance Operations & Service Delivery Lead position at Air Liquide requires a seasoned professional with over 15 years of experience in Finance Shared Services, particularly in a GCC environment. The role focuses on delivering operational excellence, enhancing customer experience, and driving continuous improvement in finance operations.

Skills & Requirements

Must-have

  • 15+ years experience in Finance Shared Services
  • Service management framework implementation
  • Stakeholder management and escalation handling
  • KPI performance uplift and operational excellence
  • SLA/OLA agreement management

Nice-to-have

  • Six Sigma certification preferred
  • Customer-centric culture adoption
  • Digital transformation and automation inputs
  • Power BI dashboard creation skills
  • Cross-regional collaboration experience

Key Requirements

  • 15+ years of experience in Finance Shared Services or GBS
  • Experience within a GCC environment
  • Proven track record in transformation and change management
  • Six Sigma certification (preferred)
  • Strong knowledge of service management

Work Rights

Not specified

Tailored Resume

Cover Letter