Client Support Software Support Analyst

Solventum

Murray, UT, USA
Base: $73,600 - $101,200; bonus/equity: not specif...
Hybrid eligible (on-site at least 1 day per week)
Troubleshoot software applications
Assist with system configurations
Provide technical support
Solventum is seeking a Client Support Software Support Analyst in Murray, UT, to provide technical support and enhance customer experience for their software applications. The role involves troubleshooting, optimizing system performance, and collaborating with internal teams to resolve client issues

Job Summary

  • Providing technical support to ensure the seamless operation of Solventum software and interfaces, reducing system downtime, and improving client satisfaction.
  • Assisting customers with troubleshooting software applications, interfaces, and system configurations.
  • Participate in after-hours on-call support to assist with critical client issues.

Matching Summary

Match Score: 85

Solventum is seeking a Client Support Software Support Analyst in Murray, UT, to provide technical support and enhance customer experience for their software applications. The role involves troubleshooting, optimizing system performance, and collaborating with internal teams to resolve client issues.

Salary

Base: $73,600 - $101,200; Bonus/Equity: Not specified; Benefits: Medical, Dental & Vision, HSAs, FSAs, Disability, Life Insurance, Paid Absences, Retirement

Skills & Requirements

Must-have

  • Troubleshoot software applications
  • Assist with system configurations
  • Provide technical support
  • Field client issues via phone/email/tickets
  • Support terminal software setup

Nice-to-have

  • Collaborate with innovative people
  • Enhance customer experience
  • Drive process improvements
  • Optimize system performance
  • Support team collaboration

Key Requirements

  • Associate's Degree AND 2 years experience
  • High School Diploma/GED AND 4 years experience
  • Experience with web servers (IIS, Apache, Tomcat)
  • Familiarity with Windows Server Administration
  • Familiarity with SQL queries
  • Must be legally authorized to work without sponsorship

Work Rights

Not specified

Tailored Resume

Cover Letter