German-speaking Service Desk Team Coordinator

UNISYS AUSTRALIA PTY LIMITED

Monthly gross 44.200 huf cafeteria; home office al...
Hybrid
German and english communication skills
Avaya systems knowledge
Ticketing and logging tools experience
The Team Coordinator supports the Service Desk Supervisor by improving team performance, technical knowledge, and service quality

Job Summary

  • The Team Coordinator supports the Service Desk Supervisor by improving team performance, technical knowledge, and service quality.
  • Candidates must possess strong English and German communication skills along with knowledge of Avaya systems and ticketing tools.
  • The role offers hybrid working support, a monthly cafeteria allowance, private health insurance, and extensive learning opportunities.

Matching Summary

The Team Coordinator supports the Service Desk Supervisor by improving team performance, technical knowledge, and service quality.

Salary

Monthly gross 44.200 HUF cafeteria; Home office allowance provided; Private Health Insurance Generali Premium Package after 6-months tenure

Skills & Requirements

Must-have

  • German and English communication skills
  • Avaya systems knowledge
  • Ticketing and logging tools experience
  • Senior Service Desk Agent background
  • ITIL framework understanding

Nice-to-have

  • Proactive solution-oriented mindset
  • Strong stress management abilities
  • Experience with MS Excel analysis
  • Coaching and mentoring capabilities
  • Adaptability in fast-paced environments

Key Requirements

  • Experience as Senior Service Desk Agent or similar
  • Basic ITIL knowledge (certification preferred)
  • Good understanding of MS Office especially Excel

Work Rights

Not specified

Tailored Resume

Cover Letter