Customer Support Representative- Edgepro

Brasseler

Base: $45,282 to $62,263; bonus/equity: not specif...
Diagnose and troubleshoot application issues
Resolve client application questions
Provide education on edgepro functions
This position is responsible for to provide in depth EdgePro product knowledge to our clients by diagnosing, troubleshooting, resolving application questions, and providing education on EdgePro functions and features while working with them, and properly escalating potential problems as needed

Job Summary

  • This position is responsible for to provide in depth EdgePro product knowledge to our clients by diagnosing, troubleshooting, resolving application questions, and providing education on EdgePro functions and features while working with them, and properly escalating potential problems as needed.
  • Our Culture: Provides a safe and welcoming environment where team members can balance their lives and develop their careers.
  • Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO , Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Matching Summary

This position is responsible for to provide in depth EdgePro product knowledge to our clients by diagnosing, troubleshooting, resolving application questions, and providing education on EdgePro functions and features while working with them, and properly escalating potential problems as needed.

Salary

Base: $45,282 to $62,263; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities

Skills & Requirements

Must-have

  • Diagnose and troubleshoot application issues
  • Resolve client application questions
  • Provide education on EdgePro functions
  • Document correspondence and activities
  • Process customer orders and returns
  • Liaise with manufacturer support team

Nice-to-have

  • Strong time management skills
  • Excellent interpersonal communication
  • Ability to work in a team
  • Analytical thinking
  • Continuous improvement opportunities

Key Requirements

  • 4 or more years of related experience
  • High School education or vocational training
  • Bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter