Customer Banking Specialist - Warnbro (33.75hr/wk)

CBA New Digital Businesses Pty

Warnbro, Western Australia, Australia
Build personal connection with customers
Assist with in-branch technology
Respond to transactional needs
Deliver a seamless banking experience for over 10 million personal and small business customers

Job Summary

  • Deliver a seamless banking experience for over 10 million personal and small business customers.
  • Work collaboratively to deliver outstanding outcomes for every customer, referring them to specialists for complex needs.
  • Engage with customers through meaningful conversations, financial health checks, and proactive outreach.

Matching Summary

Deliver a seamless banking experience for over 10 million personal and small business customers.

Skills & Requirements

Must-have

  • Build personal connection with customers
  • Assist with in-branch technology
  • Respond to transactional needs
  • Complete Financial Health Checks
  • Process loan and credit card applications
  • Adhere to bank processes and procedures
  • Capture customer feedback

Nice-to-have

  • Passion for service excellence
  • Comfortable working independently
  • See the big picture for customers
  • Genuine passion for the customer
  • Participate in community events

Key Requirements

  • Ability to ask right questions and find solutions
  • Act with integrity
  • Place customer at the centre
  • Refer customers to specialist team members
  • Work in busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter