The Operations Experience Manager leads the store leadership team to execute customer service standards and operational processes
Job Summary
The Operations Experience Manager leads the store leadership team to execute customer service standards and operational processes.
This role is responsible for directing Order Fulfillment workflows to ensure orders are received, picked, and staged within Service Level Agreements.
The position requires strict adherence to safety procedures, including hazmat protocols and PPE enforcement, while managing daily opening and closing operations.
Matching Summary
The Operations Experience Manager leads the store leadership team to execute customer service standards and operational processes.
Salary
Base: $51,500 - $56,500 (for CA, CO, CT, RI, NV, NYC, Ithaca, Westchester, WA residents); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
1 year management experience
retail operations background
flexible schedule including nights
safety SOP adherence
customer service coaching
Nice-to-have
big box retail leadership
home improvement industry knowledge
merchandising operational experience
talent acquisition skills
conflict resolution expertise
Key Requirements
Must be 18 years of age or older
1 year relevant work experience in management
Legally permitted to work in the United States
High school diploma or GED required
Work Rights
Must be legally permitted to work in the United States