Senior Customer Success Manager - India

GitLab

Remote, India
Not specified; not specified; benefits include fle...
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Customer-facing post-sales adoption experience
Expertise in git and branching strategies
Knowledge of sdlc and ci/cd pipelines
** GitLab is seeking a Senior Customer Success Manager in India to drive customer adoption and satisfaction of their DevSecOps platform. The ideal candidate will have a strong background in customer success, technical account management, and the software development lifecycle, with a focus on building trusted relationships and facilitating best practices. **

Job Summary

  • The role involves serving as a trusted advisor to customers to drive adoption and measurable outcomes for the GitLab DevSecOps platform.
  • Candidates are expected to lead workshops, establish Centers of Excellence, and translate product usage data into actionable recommendations.
  • GitLab offers a remote-first culture with benefits including flexible paid time off, equity compensation, and a growth and development fund.

Matching Summary

Match Score: 75

** GitLab is seeking a Senior Customer Success Manager in India to drive customer adoption and satisfaction of their DevSecOps platform. The ideal candidate will have a strong background in customer success, technical account management, and the software development lifecycle, with a focus on building trusted relationships and facilitating best practices. **

Salary

Not specified; Not specified; Benefits include flexible PTO, equity, and home office support

Skills & Requirements

Must-have

  • Customer-facing post-sales adoption experience
  • Expertise in Git and branching strategies
  • Knowledge of SDLC and CI/CD pipelines
  • DevSecOps concepts and best practices
  • Ability to translate usage data into insights

Nice-to-have

  • Experience leading workshops and Centers of Excellence
  • Trusted advisor relationship building skills
  • Collaboration with Product and Engineering teams
  • Openness to learning transferable skills
  • AI integration in daily workflows

Key Requirements

  • Experience in customer-facing post-sales roles
  • Background in technical account management or professional services
  • Understanding of version control and software development lifecycles

Work Rights

Not specified

Tailored Resume

Cover Letter