Customer Operations Manager

171

Not specified
7+ years medical device experience
Bachelor's degree in business
Customer advocacy leadership
Integer is seeking a Customer Operations Manager to lead customer advocacy initiatives within their Site Leadership Team, ensuring exceptional service and communication with factory direct customers. The ideal candidate will have extensive experience in the medical device industry and a strong focus on customer success and collaboration

Job Summary

  • The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring customer advocacy.
  • This role acts as the site-based customer champion, developing unconstrained unit forecasts for the S&OP process and supporting factory direct customers with quoting and order entry.
  • The manager partners with Sales and Customer Success to grow sales, coordinate cross-facility opportunities, and drive team performance towards key metrics like Order Acknowledgement Cycle Time.

Matching Summary

Match Score: 85

Integer is seeking a Customer Operations Manager to lead customer advocacy initiatives within their Site Leadership Team, ensuring exceptional service and communication with factory direct customers. The ideal candidate will have extensive experience in the medical device industry and a strong focus on customer success and collaboration.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • Customer advocacy leadership
  • S&OP forecasting process
  • ISO certification adherence

Nice-to-have

  • Strong cross-functional collaboration
  • Process improvement mindset
  • Strategic relationship building
  • FDA regulatory knowledge
  • Exceptional communication skills

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and ISO requirements

Work Rights

Not specified

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