Base: $21.85 - $32.80; bonus/equity: not specified...
Part-time, flexible hours (including evenings and weekends)
Customer service call center knowledge
Basic medical terminology
Handle diverse customer needs
Cabarrus College of Health Sciences is seeking a part-time Admissions Call Center Representative to provide support by handling incoming calls, scheduling patient appointments, and addressing non-clinical inquiries. The ideal candidate should have customer service experience, particularly in a call center or healthcare environment, and possess strong communication and problem-solving skills
Job Summary
Provides a communication link between patients and caregivers through the use of electronic protocols, facility information, personnel lists, and relevant department policies and procedures.
Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Matching Summary
Match Score: 75
Cabarrus College of Health Sciences is seeking a part-time Admissions Call Center Representative to provide support by handling incoming calls, scheduling patient appointments, and addressing non-clinical inquiries. The ideal candidate should have customer service experience, particularly in a call center or healthcare environment, and possess strong communication and problem-solving skills.
Salary
Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
Customer service call center knowledge
Basic medical terminology
Handle diverse customer needs
Multiple-line telephone system
Excellent customer service
Analyze customer problems
Nice-to-have
Initiate additional projects
Participate in customer satisfaction evaluation
Work with diverse customer population
Key Requirements
High School Graduate
1 year experience in call center, healthcare, or customer service