This role plays a key leadership position in supporting the day-to-day development, performance, and engagement of team members, combining operational oversight with strategic objectives
Job Summary
This role plays a key leadership position in supporting the day-to-day development, performance, and engagement of team members, combining operational oversight with strategic objectives.
You will be responsible for managing complex customer issues, overseeing escalated cases, responding to real-time queries, and leading by example through hands-on training and coaching.
The company offers a competitive learning fund, access to online learning platforms, and various training opportunities for skill development and career progression.
Matching Summary
This role plays a key leadership position in supporting the day-to-day development, performance, and engagement of team members, combining operational oversight with strategic objectives.
Skills & Requirements
Must-have
Team management and development
Operational oversight and performance monitoring
Customer issue resolution and escalations
Cross-functional project collaboration
Real-time query response
Nice-to-have
Adaptability and resilience
Proactive leadership style
Passion for customer service
Working in fast-paced environments
Motivating and influencing teams
Key Requirements
Proven leadership experience in contact center or gaming
Exceptional people and time management skills
Strong decision-making capabilities under pressure