Client Relations Supervisor

Adroit Advanced Technologies, Inc.

Oversee routing team operations
Manage client account relationships
Train new employees on policies
The role involves overseeing the routing team by reviewing ride requests, adjusting errors, and de-escalating client issues

Job Summary

  • The role involves overseeing the routing team by reviewing ride requests, adjusting errors, and de-escalating client issues.
  • Candidates will collaborate with C-suites and engineering teams to provide feedback for the ADROIT dashboard and applications.
  • The position requires actively engaging with customers to ensure satisfaction while planning optimal weekly routing schedules for student transportation.

Matching Summary

The role involves overseeing the routing team by reviewing ride requests, adjusting errors, and de-escalating client issues.

Skills & Requirements

Must-have

  • Oversee routing team operations
  • Manage client account relationships
  • Train new employees on policies
  • Monitor Slack channels for issues
  • Coordinate weekly routing schedules

Nice-to-have

  • Passionate about mission-driven work
  • Strong collaborative team player
  • Detail-oriented professional communicator
  • Ready to celebrate successes together

Key Requirements

  • Organized and detail-oriented mindset
  • Professional communication skills
  • Experience in customer service policies
  • Ability to train new staff members

Work Rights

Not specified

Tailored Resume

Cover Letter