Customer Experience Lead

Capita

Leeds, England, United Kingdom
Base: up to £34,000 depending on experience; bonus...
Customer journey mapping
Data analysis skills
Stakeholder management experience
As a Customer Experience Lead, you will be a passionate customer advocate and demonstrate expertise in mapping customer journeys

Job Summary

  • As a Customer Experience Lead, you will be a passionate customer advocate and demonstrate expertise in mapping customer journeys.
  • The role will focus on analysing customer feedback and examining customer journeys to drive continuous improvement.
  • Capita is committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.

Matching Summary

As a Customer Experience Lead, you will be a passionate customer advocate and demonstrate expertise in mapping customer journeys.

Salary

Base: Up to £34,000 depending on experience; Bonus/Equity: Not specified; Benefits: 23 days’ holiday rising to 27

Skills & Requirements

Must-have

  • Customer journey mapping
  • Data analysis skills
  • Stakeholder management experience

Nice-to-have

  • Six Sigma knowledge
  • Experience in pensions service environment
  • Collaborative approach

Key Requirements

  • Experience in service improvement roles
  • Ability to manage multiple priorities
  • Skilled in reviewing feedback

Work Rights

Not specified

Tailored Resume

Cover Letter